1. Introduction

PaySolutions (“we”, “us”, “our”) is committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.paysolutions.co.za.

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2. Information We Collect

We may collect and process the following personal information:

• Full name

• Email address

• Contact number

• Company name (if applicable)

• Any additional information you choose to provide through our contact form, newsletter sign-up, or other communication channels.

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3. How We Collect Information

We collect information when:

• You complete our contact or enquiry forms

• You subscribe to our newsletter or marketing updates

• You engage with us via email, phone, or social media

• You browse our website (including via analytics tools and cookies)

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4. Purpose of Collection

We use your information to:

• Respond to your queries and service requests

• Send you marketing, promotional, and informational content (with your consent)

• Improve our products, services, and website user experience

• Fulfil legal and regulatory obligations

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5. Consent

We only send marketing or promotional material when you have explicitly provided consent — for example, by ticking a consent box or subscribing to our newsletter.
You may withdraw consent at any time by:

• Clicking the “unsubscribe” link in our emails, or

• Contacting us at sales@paysolutions.co.za

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6. Data Storage and Security

We store all personal information securely and take reasonable measures to protect it from loss, misuse, or unauthorised access.
Your data may be processed or stored using trusted third-party platforms (such as WordPress, Google Workspace, or Mailchimp) that adhere to POPIA and international data protection standards.

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7. Disclosure of Information

We do not sell, rent, or trade your personal information.
We may share your data only with reputable service providers who assist us in our business operations — for example, web hosting, analytics, or marketing partners — provided they are bound by confidentiality and comply with POPIA.

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8. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information

• Request correction, update, or deletion of your information

• Withdraw consent to marketing communications at any time

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at:
📧 sales@paysolutions.co.za
📞 +27 83 575 8339
🏢 Unit 7, 1 Randworth CI, Red Hill, Durban, 4051

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9. Cookies and Analytics

Our website uses cookies to enhance functionality and analyse traffic. Cookies help us understand visitor preferences and improve our service.
You can disable cookies through your browser settings, although some features of our site may not function properly without them.

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10. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be reflected on this page, with an updated “Last Updated” date.